Customer Service Tips
By Abbi Jean
The retail trade is a competitive one and chances are, no matter
what industry you are in, you are likely to be dealing with
customers.
Working with customers, especially in the retail environment is
a great way to start your career, and if you are successful at
it, it will lead you to have some fantastic opportunities in the
future.
It is common in job interviews to be asked the question "give an
example of a time when you used good customer service" which
just affirms how much significance it really has.
If you have a passion for what you are selling, this is a huge
benefit, but not essential. You have probably heard the phrase
"the customer is always right," and within reason, this rule
still applies. Without the customer there is no company, simple
as that.
Efficient service begins the moment the customer enters the
store, or makes contact. It is important to acknowledge them, if
possible with a greeting or at the very least a smile and eye
contact.
When trying to assess customer's needs, ask open ended
questions. This will ensure they get the right item. By reading
their body language you will be able to gauge their response,
and tell whether they are comfortable, or even frustrated.
Listening skills are vital for customer service, you need to
listen to them and use your answers to reflect this.
There is nothing worse than being ignored or served by an
uninterested salesperson. The best way to learn what customers
like is to think of your own experiences and how you like to be
treated when you enter a store.
Some key ingredients to Sales success are:
- Greeting and acknowledging the customer - without negatively
affecting those you are currently serving. Remember, first
impressions really do count!
- Be polite and friendly and use your listening skills.
- Know your products. It is important to know what you are
selling!
- Learn to understand body language - sometimes a customer might
be too embarrassed or annoyed to tell you how they really feel,
but you may be able to understand the situation by reading their
body language.
- Know how to close a sale. This is sometimes the hardest part
of Sales, but if you know your customer and their needs you will
be well on your way to retail success. Don't be afraid to ask
for a commitment from the customer.
Beauty and Lace is an online magazine for women. Visit
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