Business Telephone Blunders
I don't know who David is.
I've never met him.
Thanks to his 'We're as-friendly-as-a-punch-up-the-throat'
voice-mail message I doubt that I ever will.
It all started like this... I saw the offer for website design.
David’s advertisement in my local newspaper looked great. (I'm a
professional copywriter so I should know) It had all the winning
ingredients:
...Great Headline ...Benefits laden copy ...Convincing
testimonials ...Impossible-to-resist offer
I was hooked! They had me! I grabbed the phone, punched in their
number and sat there, credit card in hand, ready to say "Yes!
Please! Take my money!"
The lines were busy so a mechanical voice told me to wait a
moment whilst I was transferred to their voicemail.
Then it happened...
I heard Dave and what he said TOTALLY destroyed their offer and
convinced me NEVER to do business with them.
I was a little disappointed but not surprised.
After all it happens so often.
I think it's one of the # 1 mistakes most business owners make
on the telephone.
You see, their advert had painted a picture in my mind.
I saw a quality business...
Professionals...
People I could trust.
People with a great offer and I seriously wanted to give them my
money...
What did David do to stop all this?
I was expecting something like:
"Hi and thank you for calling XYZ Company all our operators are
busy right now but your call is important to us so please, leave
your name and number after the beep and we'll get straight back
to you"
"Thank you so much for calling and have a great day!"
Instead I got this:
"This is David. You know what to do.
Speak after the beep..."
Like I said, I don't know David from a bar of soap.
I wouldn't recognize him if my life depended on it.
I do know one thing about him though.
He's wasting money.
Judging by the size of his advert quite a lot of it!
You see David's advert spoke QUALITY It spoke "Hey you can TRUST
us... we CARE..."
His voice-mail SHOUTED 'Cheap and nasty'
the result?
...David Wasted His Money Today ...David Lost A Sale Today
...David Made Less Profits Today ...David Missed Out On
Referrals Today ...David Missed An Opportunity Today
Try this: Take a moment to call YOURSELF today.
Listen carefully to your business voice-mail or answering
machine.
What you hear...
What you change...
Just might be worth a small fortune!
Chris Bloor is a Direct Response Copywriter Known as the 'Walking Idea
Machine' You can get a FREE subscription to his 'Members Only'
Internet Newsletter at http://www.qualitybusinessinstitute.com
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